Buying - selling regulations
BUYING - SELLING REGULATIONS
1. General regulations.
1.1. These buying – selling regulations (hereinafter „Regulations“) are a mandatory legal document for the parties which establishes the Customer and the Seller rights and responsibilities, conditions of acquisition of goods and payment for the goods, item delivery and returns policy, responsibilities of the parties and other regulations related to buying and selling goods in the online store www.heradas.lt (hereinafter – Heradas).
1.2. By placing an order the customer agrees with these regulations.
1.3. The agreement between the Customer and the Seller is considered to be made when the Customer clicks the "Buy" button providing the delivery address, choosing the payment method and familiarizing with the regulations and makes a payment to the provided Seller's account in an established time period, pays via Paysera.lt payments system, pays on finance or pays in cash when receiving the goods after selecting or adding items to the shopping cart.
1.4. The following entities have the right to purchase on Heradas electronic store:
1.4.1. competent natural persons, i.e. adults, whose ability is not limited by court;
1.4.2. minors between fourteen and eighteen years of age who have a parent's or guardian's permission except the cases when they are using their own money;
1.4.3. legal entities;
1.4.4. legal representatives of all of the above listed entities.
1.5. By accepting the Regulations the customer confirms that he has the right to purchase goods on Heradas online store in accordance to article 1.4 of these regulations.
2. Personal information protection.
2.1. When ordering goods on the electronic store the customer must provide the information requested during the ordering process:
2.1.1. Natural person: name, surname, address, city, phone number and email address;
2.1.2. Legal entity: company name, company code, value added tax code, address, city, phone number, email address, the name and surname of the representative person.
2.2. The Customer is responsible for the submission of correct information.
2.3. By placing the order the Customer agrees that his personal details will be handled for the purpose of order fulfilment. The customer also agrees that the informational messages required for the order fulfilment will be sent to the email address provided by the customer.
2.4. Customer's personal details may be handled for marketing purposes only if the Customer agrees to it.
2.5. The seller is obliged not to reveal Customer's personal details to third parties except when they are requested by a competent Government institution in cases described by law of the Republic of Lithuania or when the Customer provides a written consent.
2.6. According to the Regulation articles 22.214.171.124. and 126.96.36.199., an identity document and its details about the Customer provided by the Customer to the Seller's or courier post's employee are only used for the identification of the person.
3. The moment of making a buying – selling agreement.
3.1. The agreement between the Customer and the Seller is considered to be made when the Customer agrees to these regulations and makes a payment to the provided Seller's account in an established time period, pays via Paysera.lt payments system, pays on finance or pays in cash when receiving the goods after selecting or adding items to the shopping cart.
3.2. Every buying – selling agreement made between the Customer and the Seller is stored in Heradas online store's database.
4. Customer's rights and obligations.
4.1. The Customer is obliged to pay the Seller the agreed amount of money for the ordered goods and their shipping costs.
4.2. To accept the goods delivered by the courier to the provided address.
4.3. If the Customer's details that were provided during the buying process change, the Customer must immediately inform the Seller.
4.4. If the details provided in the registered Customer's registration form change, the customer must update them immediately.
4.5. A registered customer is obliged to not give his login details to third parties. If the Customer loses his login details he must immediately inform the Seller about that using the contact details provided in the "Contacts" section.
4.6. By ordering in the electronic store Heradas the Customer agrees with these buying - selling Regulations and agrees to follow them and any articles established by the Republic of Lithuania.
5. Seller's rights and obligations.
5.1. The Seller is obliged to provide all the means required for the Customer to properly use the services of online store Heradas.
5.2. If the Customer tries to impair the operational stability and security of the online store or violates his obligations, the Seller has the right to immediately stop or terminate Customer's ability to use the online store without any warning.
5.3. The seller is obliged to respect the Customer's right to privacy of the Customer's personal information provided in the buying form and not to give it to the third parties.
5.4. The Seller is obliged to give the goods ordered by the Customer to the courier for the delivery to the address provided by the Customer.
5.5. If the Seller cannot deliver the ordered goods to the Customer due to important developments, the Seller is obliged to offer an analogous or a similar product which is as close to the ordered item in its properties as possible. If the Customer refuses to accept the analogous or a similar product which is as close to the ordered item in its properties as possible, the Seller is obliged to refund the Customer the amount of money paid by the Customer over 3 (three) business days if an advance payment was made.
5.6. The seller can temporarily or completely stop the operation of the online store due to important developments without giving an advance warning to the Customer.
5.7. The seller can make ex-parte changes to the articles of these regulations.
5.8. If the Customer continues to use the services of Heradas after these regulations change, it is considered that the Customer agrees to the changes made to these Regulations.
5.9. If the customer provides inaccurate, false or misleading information, Heradas has the right to cancel Customer's registration and delete the data.
5.10. The Seller has no obligations in the cases when losses are incurred due to the Customer not familiarizing with these Regulations despite it being recommended by the Seller and required in Customer's obligations when this possibility to do so was provided.
6. Item ordering, prices, payment process, terms.
6.1. The seller can purchase goods from the online store 7 days per week, 24 hours per day. Orders placed outside business days or during holidays will be processed the following business day after the legal or public holidays.
6.2. Orders are taken only through the online store www.heradas.lt.
6.3. All the prices displayed in the online store are given in Euro and include the value added tax.
6.4. The Customer is obliged to pay for the order in 12 hours from the order confirmation time. The package preparation begins only after receiving the payment for the goods.
6.5. The order is cancelled if the customer does not pay for the goods in 12 hours.
6.6. The customer pays for the goods using one of these methods:
6.6.1. Payment via bank transfer – it is an advance payment to the bank account provided by the Seller carried out through Customer's electronic banking system or a bank branch.
6.6.2. Payment via payments system Paysera.lt.
6.6.3. Payment in cash upon delivery/collection of the goods – The customer pays for the goods during their collection (transfer - reception).
6.6.4. Using purchase on finance service "Moki lizingas" or "General Financing lizingas".
6.7. The Customer and the Seller agree that when the Customer places the order and when the Seller confirms it, the price of the item can change considering objective factors that influence the price of the item such as the increase of prime cost of the item, technical IT mistake, additional expenses for the Seller related to selling the item (Republic of Lithuania Civil Code article 6.313 part 7). In such case if the Customer does not agree to purchase the item at the new price either of the parties has the right to terminate the buying-selling agreement after warning the other party.
The parties agree that any losses related to the termination of the buying-selling agreement carried out in the order outlined in this article are not compensated.
7. Delivery of the goods.
7.1. When ordering the goods the Customer can choose the item delivery method, i.e. use the courier post service DPD provided by the Seller or collect the goods at UAB Heradas store in Kedainiai, J. Basanaviciaus 91a.
7.1.1. The seller can collect the goods for free at Heradas store in Kedainiai, J. Basanaviciaus 91a.:
188.8.131.52. The ordered (reserved) goods must be collected in no later than 2 (two) business days counted from the time of receiving Seller's confirmation that the order is ready.
184.108.40.206. The goods can only be collected by the person who made the order or the person noted during order placement. It is necessary to have a valid identification document (ID card, Passport or new standard driver's license) which must be provided to the Seller's employee when collecting the goods.
7.1.2. Item delivery to the Customer:
220.127.116.11. When ordering goods the Customer is obliged to provide an accurate item delivery address. The Customer is responsible for providing correct details. The customer takes responsibility for the consequences arising from the false or inaccurate information provided.
18.104.22.168. The customer is obliged to receive the goods personally or oblige the person indicated during ordering process to receive the goods. When receiving the goods it is necessary to have a valid identification document and provide it to an employee of the courier post or DPD Pick up point employee. In an event when the Customer cannot receive the goods personally but the goods are delivered to the address provided, the Customer has no rights of claim for the delivery of the goods to unsuitable subject.
22.214.171.124. The goods are shipped via courier post in 1 business day from the payment confirmation if the order was paid for before 11:30 am on a business day. Orders paid for later that day are only shipped the following business day. Orders placed and paid for on the weekend are collected and passed to the courier post only on Monday.
These time periods are not applicable in the events when the Seller does not have the required goods in stock and the Customer is informed about the item shortage. The Customer also agrees that in exceptional occasions the delivery of the goods can be late due to unforeseen circumstances that do not depend on the Seller. In that event the Seller is obliged to immediately contact and inform the Customer about the delivery matters.
126.96.36.199. We ship the goods only through courier post DPD. Shipping costs are determined by the delivery service. The Seller is not responsible for the delays in the delivery of the goods.
7.2. The Seller is exempt from any responsibility for the problems with delivery times if the goods are not delivered to the Customer in time due to Customer's fault or circumstances that do not depend on the Seller.
7.3. The Customer must immediately inform the Seller if the shipment is received in a damaged packaging, if the shipment does not contain the ordered items or their amount is incorrect or if the item set has missing pieces.
7.4. The Customer must immediately provide the Seller with damaged shipment and (or) item photos via email.
7.5. The Customer together with the Seller or the legal Seller's representative must check the condition of the shipment and the goods and sign a shipment delivery – collection document upon the delivery of the goods. When the Customer signs the delivery – collection document it is considered that the shipment is delivered in a proper state and there is no damage to the goods which basis can be attributed to the cause other than factory defects and there are no item set mismatches (those than can be determined by external inspection of the goods). In an event when the Customer notices damaged shipment packaging (creased, wet or other external damage), damaged goods and/or wrong item set, the Customer must note that in the delivery – collection document and in the presence of the Seller or the legal representative of the Seller write a free-form shipment and/or item damage/mismatch act. If the Customer does not perform these actions the Seller is exempt from any responsibility to the Customer for any damaged goods if the basis of such damage is a cause other than factory defects and is exempt from responsibility for item set mismatches if these mismatches can be determined during an external inspection.
8. Quality of the goods, warranties.
8.1. The quantity of the goods displayed in the store's pictures are not always related to the price of the item – there may be more items displayed than the price of a single unit. Measurement units are noted in the description of the item.
8.2. The color of the goods can differ slightly depending on the display screen used by the seller.
8.3. The colors of the received goods can differ from the colors displayed in the online store's pictures if there is no discrete option for the Customer to choose a desired color of the item.
9. Marketing and information.
9.1. The Seller can organize various promotions and offers on the online store. The rules of these promotions are provided separately.
9.2. The Seller has the ex-parte right to change the promotion conditions and to terminate them without a separate warning. Any change in promotion conditions and policies or cancellation is valid from the moment of their change or termination.
9.3. The Seller is exempt from responsibility of the Customer not receiving informational or confirmation messages due to internet connection, problems with email service provider networks, messages going to SPAM folder or Customer providing incorrect details.
9.4. The personal details of the Customer can be handled for marketing purposes according to the conditions outlined in article 2.4 of these regulations.
10. Information exchange.
10.1. The Seller sends all the messages to the email provided by the Customer by the order described in article 2.1. of these regulations.
10.2. The Customer sends all the messages and inquiries by the means provided in the "Contacts" section of the online store.
11. Item returns and exchange.
11.1. The defects of sold goods are removed, good quality goods are replaced or returned. Defective goods are replaced, returned according to the 2001 y. June 11 d. ruling of the government of the Republic of Lithuania No. 697 accepted retail rules, Republic of Lithuania Civil Code and other valid law acts of the Republic of Lithuania.
Money for the returned goods are transferred only to the payer's bank account.
11.2. If the Customer wants to return a good quality item (s) he must do so within 14 (fourteen) days from the day of the item delivery to the Customer by informing the Seller through the contact means provided in the contacts section, noting the name of the returned item, order number and the reasons for returning. Defective items can be returned if their defects are identified during the period of suitability of use of the product.
11.3. These conditions must be obeyed when the Customer is returning or replacing the items:
11.3.1. the returned item must be in tidy original packaging;
11.3.2.the item must not be damaged by the Customer;
11.3.3. the item must not have been used, must retain the marketable look (labels are not damaged, protective films are not taken off etc.) (this article is not applicable when a defective item is returned);
11.3.4. the returned item must come in the same set as it was received by the Customer;
11.3.5. an acquisition document must be provided when returning an item.
11.4. The Seller has the right to not accept an item returned by the Customer if the Customer does not comply with item return regulations outlined in article 11.3.
11.5. When returning the wrong delivered item and/or defective good, the Seller is obliged to take such goods and replace them with analogous suitable goods.
11.6. The Seller must refund the Customer for their paid goods to the Customer's account no later than 14 days from the day which the Seller received the Customer's message about the agreement cancellation. The Seller cannot refund the Customer until the goods are returned to the Seller.
11.7. When returning or changing good quality goods the Customer is not refunded the shipping costs paid to the Seller.
11.8. When returning or replacing the goods, the Customer covers the return expenses of the goods.
12. Final regulations.
12.1. These regulations are made in accordance to the law acts of the Republic of Lithuania.
12.2. The law of the Republic of Lithuania is applied to the resultant relations based on these regulations.
All disputes arising from exercising these regulations are solved through negotiations. If no agreement can be reached the disputes are solved by the order outlined by the laws of the Republic of Lithuania.