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Battery warranty and operation

2025-03-27

Battery warranty and operation

2025-03-27

Battery warranty and operation

Operation and warranty of lead-acid starter (non-traction) batteries.

If your vehicle is equipped with GEL-type batteries (not filled with liquid electrolyte), they will not need to be topped up with electrolyte, but the operating conditions remain the same.
ATTENTION: Read the operating instructions carefully. Practice shows that in the event of a factory defect, the malfunction becomes apparent within 2-3 months of battery use. 99% of battery failures occur due to incorrect use or malfunctions of the vehicle's electrical equipment.
When purchasing a battery, make sure that the battery is fully charged and meets the technical requirements - voltage not lower than 12.5 V. If lower, return it immediately to the seller. Check whether the factory recommendations allow installing the purchased battery in your vehicle.
By purchasing a battery, the buyer confirms that he is familiar with the warranty conditions and undertakes to comply with them.
WARRANTY TERMS
Battery warranty period 6 – 24 months from the date of sale.
Batteries for motorcycles, ATVs, snowmobiles and similar vehicles, taxis, special service vehicles are provided with a 6-month warranty.
Batteries for trucks, agricultural machinery, boats (traction batteries) are provided with a 12-month warranty.
Batteries for highway tractors (cab with sleeping place) are provided with a 18-month warranty.
The warranty is valid only for defects caused by poor-quality materials or manufacturing defects.
The warranty is invalid when:
1. The battery was used or stored without following the instructions for use.
2. The vehicle's electrical equipment is malfunctioning or does not meet the requirements:
a) current leakage, after switching off the "ignition", exceeds 0.1 A;
b) charging voltage less than 13.8V or more than 14.6V; for 6V systems – less than 6.9V or more than 7.3V; for 24V systems – less than 27.6V or more than 29.2V.
3. The vehicle was left unused with the alarm on (the alarm discharges the battery in 5-10 days).
4. The battery was used without a DC charger or generator.
5. The battery case or other elements are broken or otherwise mechanically damaged.
6. The battery was used in a vehicle not in accordance with the manufacturer's recommendations.
7. The warranty is not valid for frozen batteries (a discharged battery can freeze at - 10°C)
8. The warranty is not valid for completely discharged batteries, when the voltage is less than 10.5 V and the electrolyte density is less than 1.10 kg/l.
9. One 12 V battery is purchased for a vehicle with a 24 V electrical system or one 6 V battery for a 12 V system.
10. Any substances except distilled water were poured into the battery.
11. For exploded batteries (explosion occurs only due to an external spark or fire).
12. The battery is used without being securely fastened.
13. The battery has worn out due to intensive or improper operation and maintenance (signs: broken active plate mass, black or brown electrolyte).
14. Due to long-term discharge, lead sulfate has irreversibly formed (symptoms: white crystals on the battery plates).
15. Due to too high a charging voltage, the electrolyte has turned brown or evaporated.
16. Additional audio, video, communication, load-lifting and other equipment installed by a vehicle manufacturer is used (the warranty is valid only with written confirmation from the manufacturer and installer of the additional equipment that all necessary changes have been made to the vehicle, e.g. a more powerful generator, electrical installation, additional relays, etc. have been installed, and the type and characteristics of the battery are specified for the reliable operation of this equipment).
17. When the battery is good, but the charge level indicator "green eye" is not working properly.
In the event of claims, the vehicle in which the defective battery was installed must be delivered for a technical inspection of the electrical equipment. If the cause of the unsatisfactory battery performance cannot be immediately determined, the battery is left with the seller for 10 working days to determine the fault and report the findings. The seller is not obliged to provide another battery for temporary use.
If a manufacturing defect is detected, the warranty battery is replaced with another new battery of the same or similar type, which is granted the remaining unused warranty period. During the warranty period, the seller performs battery maintenance and inspection work free of charge only if a manufacturing defect is recognized and the battery is replaced with a new one, in other cases the buyer pays for the services according to the price list of services valid at that time. The buyer pays for the costs of delivering the battery and the vehicle to/from the warranty service location(s).

If the buyer suffers material losses due to a defective battery (e.g., being late for the plane, transporting the vehicle to the repair location, emergency).